https://blog.ugurelveren.com/tags/sli/Recent content in SLI on Ugur's Personal DocumentationHugoen-usMon, 12 Oct 2026 00:00:00 +0000https://blog.ugurelveren.com/post/understanding-slas-how-to-define-calculate-and-commit-to-a-service-level-agreement/Mon, 12 Oct 2026 00:00:00 +0000https://blog.ugurelveren.com/post/understanding-slas-how-to-define-calculate-and-commit-to-a-service-level-agreement/<p><img alt="Man writing on paper - Photo by Scott Graham on Unsplash" src="https://blog.ugurelveren.com/images/man-writing-on-paper-sla.jpg"></p> <p>An SLA is not only an engineering number. It is part of the product. Sales teams use it to win deals, and customers compare it when they choose between providers. A strong SLA can be the reason a customer signs, especially in enterprise deals where the buyer has to justify the choice to their own management. So the number is usually shaped by product managers, sales, and leadership as much as by engineers.</p>